Terms & Conditions
Terms & Conditions
www.marumeleniou.com is an online store for the exhibition and distribution via the internet of products made by the Greek company «MELENIOU MARIA», based at 7-9 Thiseos str., Athens (ID number 057339701 / DOU: A' Athinon). Before you start browsing our online store and before you make any transactions, make sure that you consult and agree to the following terms and conditions that apply and are specifically applicable to the use of our online store www.marumeleniou.com. Any use of the www.marumeleniou.com page implies your explicit and unreserved consent to the terms. αυτούς.
The online store www.marumeleniou.com reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store in accordance with its needs and/or business practices. The online store www.marumeleniou.com undertakes to inform users of any modifications as well as of any change through the website of this e-shop. It is clarified that changing terms does not refer to orders you have already made before these changes. Please check the page at the bottom left of the site «Terms and Conditions» for each change or modification.
Accepting the Privacy Protection Procedures implemented by www
If you use this website you accept and consent to this Privacy Statement as well as to the Terms and Conditions of use of the website declared to it.
2. Information provided & product availability
The online store www.marumeleniou.com is committed to the completeness, validity and accuracy of the information provided on its website regarding the products and services provided by www.marumeleniou.com with any reservation foe any technical or typographical errors made unintentionally.
All products presented www.marumeleniou.com and labeled «Available» in the Availability field are readily available for shipment.
Finally, if a product appears as «Out of stock» it will not be available for orders up to renew our invetory again.
3. Limitation of Liability
The online store www.marumeleniou.com warrants the availability of its products and guarantees that it will make every effort to inform final consumers about their unavailability.
The online store www.marumeleniou.com is not responsible for deceit or negligence in case of delay delivery of ordered products while it is committed not to provide misleading or incorrect information through its website.
The company explains that as each piece is handmade and unique, there may be small differences in the size and coloring, in the effort to create an image of the products, that is characteristic of the creative process and has no responsibility for them.
The online store www.marumeleniou.com has no responsibility for any technical problems that may arise to users when they attempt access to or during the visit to the site and are relevant to the operation or compatibility of their own infrastructure with the use of the site. Also, www.marumeleniou.com has no responsibility for acts or omissions of third parties and especially unauthorized third party interventions in products and/or services and/or information available through the websites of the online store www.marumeleniou.com
This website is the official e-shop for the exhibition and distribution of the products of the Greek company MELENIOU MARIA. All the content of the websites posted by the above company, including images, graphics, photographs, designs, texts, services and products are its intellectual property and are protected under the relevant provisions of Greek law, European law and international conventions.
Any copying, analogue / digital recording and mechanical reproduction, transfer, downloading, processing, reselling, creating derivative work or misleading the public about the actual content provider of individual websites is prohibited, Any reproduction, republication,downloading, communication, dissemination, transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only upon prior written permission of the company or any other legitimate beneficiary of the above copyrights.
The names, images, logos and distinctive features representing the company and/or its online store and/or third parties affiliated with them as well as their products or services are exclusive trademarks and distinctive features of the company or/and www.marumeleniou.com and/or top third parties and are protected by Greek, Community and international trademark laws, industrial, intellectual property and unfair competition laws as well. In any case, their appearance and exposure to www.marumeleniou.com should in no way be construed as a transfer or assignment of a license or right of use.
5. Obligations of a User
The users of the e-shop www.marumeleniou.com accept and bind themselves that they will not use these and the e-shop of the company for sending, posting, sending by e-mail or otherwise transmitting any illegal, harmful, threatening, abusive, annoying, slanderous, defamatory, vulgar, obscene or libelous content. Any such act is a violation of third party privacy, expresses empathy, racial, national or other discrimination, and can cause harm to minors in any way. This content is not allowed to be transmitted in accordance with applicable laws and regulations. Also, it may not violate any patents, trademarks, trade secrets copyrights or other proprietary rights of third parties, contain software viruses, or any other code, file or program designed to interrupt, damage, destroy or obstruction of the operation of any software or computer hardware, intentionally or unintentionally, to violate applicable Greek and Community law and its provisions and harass third parties in any manner whatsoever; any content, or used to collect or store personal data of users.
6. Personal Data
The company, while faithfully respecting the principles governing the protection of personal data provided by applicable laws and international conventions, undertakes that it will not make any unlawful and unauthorized use. www.marumeleniou.com in no way discloses, sells, exchanges personal information and information that you trust, and may exceptionally disclose your personal information when required by a Public Authority, a court, etc., always complying with the law.
All information relating to your personal information and your transactions is secure and confidential. The codes used to register yourself to our company are two username/e-mail and the personal secret password, which each time you register them you securely access your personal information.
It is recommended to change your personal password at regular intervals for security reasons. For your own security you should also treat all information provided through the service as confidential and do not make any disclosure to third parties. your personal data is sole responsibility for maintaining privacy and hiding it from third parties. If they are lost or leaked, you should immediately notify the company, otherwise the online store www.marumeleniou.com and the company are not responsible for the use of your password by an unauthorized person. It is also recommended to avoid using the same and easily detectable codes (ex. birthday).
In case you forgot your pasword, on the login page in your account, there is a field below where you enter your password, which says «Lost Password». You click on it and a new tab will appear where you place the e-mail you registered in order to send a verification key to it and select a new password for your account.
A prerequisite for starting any transaction with www.marumeleniou.com is your disclosure of some of your personal information. While placing an order, you will be asked for your full name, the address where you you want the products to be shipped, your landline telephone ( or any other phone that you would like to use for your convenience) your e-mail address. After confirming the value of your order, you are leading to the next step of Payment (see paragraph 7).
You may at any time change the personal information you have disclosed to us or restrict or invalidate the use of any of these information.
The information voluntarily provided by the users of the mentioned website is used by an online store in order for the users to have direct and effective contact with the store, to provide them with answers to specific questions that pose and finally serve and execute their orders. The information collected through the website. is designed to measure the number of visitors, to define customer requirements for more products and to facilitate transactions with the company. The online store does not distribute to any other organization or affiliate that does not associate with us the e-mail addresses, or any other information relating to users and customers.
Collection of information
Visitors to our site are asked to provide us with their personal data only if they want to order a product (s), subscribe to our website and/or send e-mail to our online store.
7. Ordering & Purchasing Process
Product Selection: Select the product you are interested in purchasing. On this page you can find out more about the product you are interested in and specify the number of items you wish to order. After you have made the changes, click the shopping cart icon and the product is automatically transferred to your shopping chart which you can always see at the top right of the page either by clicking «Shopping Cart» or by clicking on its basket and the total value of the products added to the basket (net value of products, without calculation of shipping costs) and again by clicking on the «Basket» field. After you move to the page that shows the contents of your shopping cart in detail, you can change the quantities of the products from it.
If you wish to continue shopping, select the «Continue Shopping» field and repeat the above procedure for each product you are interested in buying.
Completing your order:
To complete your order, you review your shopping cart as described above, and then select «Buy».
Immediately you get transferred to a new page detailing the contents of your shopping cart: product name, code, price, desired quantity, subtotal, final total.
Changing Purchase Quantity: Enter the number of items you want to purchase directly in the «Quantity» column and press the «Update» button next to it. Your shopping cart has been updated and the new total value of your purchases is listed in the column «Total».
Deleting one of the products in the shopping cart: In case you want to delete from your order of the products you have selected the X (Delete) button in the «Quantity» column. Your basket is automatically updated and the total value of your purchases is displayed in the «Total» column.
When you conclude with the items and the desired number of products you want to order, go to the cashier by clicking «Buy». All customer information (name, address, phone numbers) and payment method are immediately displayed. At the same time, you can choose a different delivery address for your order from the one you already registered. By setting your Billing Address, you are informed of the shipping costs of your order.
Choose payment methods: To complete the ordering process, select one of the payment methods proposed. www.marumeleniou .com allows payment by credit, debit and prepaid cards, by cash on delivery or by bank transfer (Master Card, Maestro, Visa, Visa Electron, Diners, American Express).
Successful order: Your order is considered to have been successfully registered to our system when you receive an informative e-mail in your account, with detailed information about your purchase. The company makes every effort to provide high quality services. In case that your order shows a pending issue then you will be sent a corresponding e-mail. Alternatively, we will contact you on the phone numbers provided when registering the order on our site. There is no way to disable these updates, sending them is a prerequisite for the correct development of your order. These e-mails invite you to make sure they can reach you and to keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay.
Shipping Information : Any order made from Monday to Friday (excluding public holidays) until 12:00 local time within Greece is shipped in three business days.
Shipping costs for shipping within Greece are completely free of charge.
Shipment of products takes place all over Greece, at the place you indicate on the order form, within 1-5 business days.For inaccessible areas the delivery time may vary. The company has no responsibility for any delays due to reasons of force majeure such as strikes, extreme weather events, natural disasters, terrorist acts, war, major fluctuations in the exchange rate, sudden governmental or legislative acts
Note: The courier company is delivering Monday_Friday 09:00-18:00 and Saturday 10:00-16:00. In case that the delivery does not take place at the first attempt, the courier company will keep the parcel in the office serving the corresponding shipping area for 3 business days and will try to contact the recipient at least 3 times on the telephone number declared by order on www.marumeleniou.com, with text messages and calls. In case that the recipient can not be reached and the stacking time of the parcel occurs, the order will be returned to the company office.
Pay on delivery: In such cases where an order is nor delivered to the final recipient under his liability or negligence www.marumeleniou.com will not resend the order and reserves the right not to send any future order to the same person.
Orders via credit card or bank deposit: In case that an order is not received by the customer's fault or negligence and which was prepaid via credit or bank deposit, the shipping costs are charged to the customer. The company will contact the customer and after sending the shipping costs to a bank account of the company the order will be resent (the amount includes the return of the package at the offices of the company and the cost of the second shipment).
8. Payment methods - Data Protection & Transaction Security
After confirming the items and quantity to aquire, you complete your order by choosing the desired payment method. The online store www.marumeleniou.com allows payment in the following ways:
- Pay on delivery (only for shipment within Greece)
- Bank account deposit
- By credit / debit / prepaid card
Pay on delivery:
By choosing this form of payment, you pay the total value of your order in cash to the courier company delivering the parcel. Please confirm your identity by showing your identity card or some other official document.
Bank deposit payment: If you wish to pay by bank transfer, use the following details:
ACCOUNT NUMBER : 0026.0644.65.0200141234
IBAN : GR2002606440000650200141234
BENEFICIARY: MELENIOU MARIA
once you have proceeded with the deposit of the total value of your order, you should contact the online store at contact@marumeleniou to let us know of your deposit. Once we confirm your deposit, your order will be shipped immediately.
9. Refund policy - Product Replacement
If the order is proven to be incorrectly executed by the company, for example in the case of delivery of a species other than that ordered by type or quantity, or if, at the time of delivery, the item is totally or largely destroyed, or the product is found to be defective, the customer must either not accept the receipt of the product from the outset or request replacement with the originally ordered product if it is available in the online store or request a refund of sum.
If the item received is found be defective, damaged or incorrect must immediately inform the company, the product must be returned within 3 calendar days from the date of delivery indicated and accompanied by the retail receipt or the purchase invoice. If the period of three (3) calendar days following the date of receipt is exceeded, our company is entitled not to accept the refund therefore to refuse replacement.
In case of receipt of defective, damaged or the wrong items, the shipping cost for returning to the company and the shipping costs of the products to replace the previous ones (if you do not wish a refund) are the sole responsibility of the company.
To return defective damaged or faulty items, please fill out the return form by clicking «Returns» field in the «Customer Service» column on the bottom of the page. As soon as we can process your request, we will send you the Return Code as well as let you know what to do to complete the return.
The online store reserves the right not to accept refunds of products that have not previously received a return code.
The online store reserves the right not to accept refunds for non-defective products.
You are eligible to return your purchased products within 14 days from the day you received your order in the same condition and packaging.
The client is responsible for the return expenses of the products with the transport company of his/her choice at the address 7-9 Thiseos str, 10562 Athens.
Products and packaging must be in perfect condition without having been used or altered in any way. Finally, the product must be accompanied by all necessary delivery documentation (i.e. Dispatch Note, Invoice etc.).
10. Order cancellation
An order can be cancelled at any time you wish until your details are entered on the payment page. All you have to do is close the page, or click on any link that takes you out of the ordering process. If you have completed the process and wish to cancel your order, please contact us directly at [email protected]. If you have already made the payment, you will have to notify www.marumeleniou.com for cancellation within one hour of the completion of your order. Otherwise η www.marumeleniou.com reserves the right not to accept your request.
11. Delay of order
The delivery of your order may be delayed during period of extreme weather or strikes, as well as in case of force majeure, which may affect the shipment and delivery of the ordered products. It may also be delayed if it is impossible to communicate with you by telephone and/or e-mail (if there is a problem with your order, either in relation to the product or in connection with the payment)because your listed items are not well informed. Our company will contact you directly to give you all the alternatives.
12. Social Media